Legal

Privacy Policy

Last updated: 1 April 2025

1. Introduction

Agrosupply Co. Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at https://agrosupplyco.com or contact us directly.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered company number is 16775223 and our registered address is 3 Jemma Knowles Close, London, England, SW2 3PG.

2. Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and company name when you submit an enquiry via our contact form or email us directly.
  • Communications: The content of any enquiries, messages, or correspondence you send to us.
  • Technical Data: IP address, browser type, device information, and pages visited when you use our website. This data is collected through essential cookies and standard server logs.
  • Cookie Preferences: Your cookie consent decision, stored locally in your browser.

We do not collect sensitive personal data (such as health information, financial data, or identity documents) through this website.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To respond to your enquiries and provide information about our products and services
  • To process and manage supply quotations and orders where relevant
  • To comply with legal obligations and regulatory requirements
  • To maintain and improve the performance of our website
  • To protect our legitimate business interests and prevent fraud

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Legitimate Interests: Responding to business enquiries and operating our commercial activities (Article 6(1)(f) UK GDPR)
  • Contractual Necessity: Processing data necessary for the performance of a contract or pre-contractual steps at your request (Article 6(1)(b) UK GDPR)
  • Legal Obligation: Where processing is necessary to comply with a legal obligation (Article 6(1)(c) UK GDPR)
  • Consent: Where you have provided specific consent, such as for optional analytics cookies (Article 6(1)(a) UK GDPR)

5. Cookies

Our website uses cookies to ensure basic functionality. Essential cookies are required for the site to operate and are placed without consent. Optional analytics cookies may be placed if you accept them via our cookie banner. You can manage your cookie preferences at any time by clearing your browser storage.

We do not use cookies for advertising, tracking across third-party websites, or building user profiles. Our cookie banner allows you to accept or reject optional cookies independently.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

  • Professional advisors (legal, accounting) where necessary for business operations
  • IT service providers and hosting platforms that process data on our behalf under data processing agreements
  • Law enforcement or regulatory authorities where required by law

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Enquiry and correspondence data is typically retained for a period of up to 7 years for business and legal record-keeping purposes, unless you request earlier deletion.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restriction: Request restriction of processing in certain circumstances
  • Right to Object: Object to processing based on legitimate interests
  • Right to Portability: Receive your data in a structured, machine-readable format
  • Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at [email protected].

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Contact Us

For any privacy-related queries, please contact:

  • Email: [email protected]
  • Post: 3 Jemma Knowles Close, London, England, SW2 3PG
  • Company Number: 16775223

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be noted on this page with an updated date. We encourage you to review this policy regularly.